Features ?

Online Grievance, the latest productivity enhancement tool for higher education has umpteen features that make it appealing to educational institutions worldwide. The separate dashboard for students in addition to admin and grievance cell members helps to maintain confidentiality in grievance dealing procedure. It gives opportunity for the institution to implement a set of specific measures to ensure accountability and maximum output, by managing grievances of the stakeholders and increasing transparency thereby establishing a very positive ambience.

User Interface at-a-glance

  • Post complaints by students
  • Own account to edit and reset profile
  • View status of the complaints posted
  • View notifications from the grievance cell members
  • ‘Reopen’ option to recommence the case for further investigation
  • To view the reply for the complaint posted

Admin Interface at-a-glance

  • Account Settings to edit and reset admin profile
  • Add grievance cell members
  • Create and monitor accounts of grievance committee.
  • View complaints sent by the users
  • Generate reports on a monthly basis in word/pdf/excel format

Grievance Cell Member Interface at-a-glance

  • Settings to edit and reset profile
  • Option to view complaints sent by the user
  • Report generating feature to create account on the total/pending/closed complaints, assigning start and end date
  • Option to send reply to the complaints
  • Re-open complaints and give satisfactory solution

Reports

  • Total Grievance Report
  • Solved Grievance Report
  • Pending Grievance Report
  • Reopened Grievance Report